Privacy policy

Overview
This Privacy Policy explains how GRAVITATIONAL LLC, doing business as TIDORO, collects, uses, shares, and protects personal information when you visit or shop at our website, communicate with us, or otherwise interact with us.
Information We Collect
Depending on how you use our website, we may collect:
Contact and order information, such as your name, email address, shipping address, billing address, phone number, and order details;
Payment information, such as payment-token and transaction information supplied through our payment processor. We do not store full payment-card numbers ourselves;
Account and communication information, such as account credentials if you create an account, messages you send us, and your preferences;
Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referral source, approximate location inferred from IP address, and interactions with our website; and
Marketing information, such as your email-marketing preferences and information associated with a promotion or survey you choose to enter.
How We Use Information
We use personal information to:
process payments, fulfill orders, provide tracking, and handle returns;
communicate about orders, customer-service requests, and important policy or product notices;
prevent fraud, secure our website, troubleshoot issues, and enforce our terms;
improve our products, website, and customer experience;
send marketing messages when permitted by law and subject to your choices; and
comply with legal, tax, accounting, and recordkeeping obligations.
How We Share Information
We share information only as needed to operate the store. This can include payment processors, ecommerce-platform providers, fulfillment partners, shipping carriers, customer-service providers, analytics providers, email and marketing providers, professional advisers, and government authorities when required by law.
We do not sell personal information for money. If we use advertising or analytics technologies that may be treated as a "sale" or "sharing" under applicable U.S. privacy law, we will provide the required privacy choices and honor applicable opt-out preference signals, including Global Privacy Control where required.
Cookies and Similar Technologies
Our website uses cookies and similar technologies for essential store functions, preferences, analytics, and, where enabled, marketing. For more information, see our Cookie Policy below. You can manage non-essential cookies through our cookie settings, where available, and through your browser controls. Blocking some cookies can affect website functionality.
Marketing Choices
You may unsubscribe from promotional emails by using the unsubscribe link in the email. You may still receive transactional messages about an order, return, account, or policy update. Where available, you may use the "Your Privacy Choices" link in our website footer to manage privacy preferences.
Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, legal compliance, dispute resolution, and recordkeeping. We use reasonable administrative, technical, and organizational safeguards, but no online transmission or storage system can be guaranteed completely secure.
Your Privacy Rights
Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to opt out of certain targeted advertising or data sharing; or to appeal a privacy decision. To make a request, email support@tidorohome.com with the subject line "Privacy Request." We may need to verify your identity before responding.
California residents have privacy rights under the California Consumer Privacy Act, as amended, when that law applies to us. These may include the right to know, delete, correct, opt out of sale or sharing, and not be discriminated against for exercising privacy rights. California residents may also use any "Your Privacy Choices" or "Do Not Sell or Share My Personal Information" link we provide in the website footer.
Children
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy when our practices, services, or legal requirements change. The revised version will be posted on this page with an updated effective date.
Cookie Policy
TIDORO uses cookies, pixels, tags, and similar technologies to make our website work, remember preferences, understand site use, and, where enabled, measure marketing performance.
Types of Cookies We May Use
Strictly necessary cookies: support checkout, security, cart functions, fraud prevention, and other core store operations. These cannot generally be turned off through our site because the store cannot function properly without them.
Preference cookies: remember choices such as region, language, or cookie preferences.
Analytics cookies: help us understand how visitors navigate our website so we can improve pages, products, and checkout.
Advertising cookies: where enabled, help measure ads and show more relevant advertising on other sites or services.
Your Choices
You can control cookies through browser settings and, where available, our cookie-preference tool. You may also use the "Your Privacy Choices" link in our footer to opt out of certain advertising-related uses of information. Your browser may offer a Global Privacy Control setting; we process applicable opt-out signals as required by law.
If you block or delete cookies, parts of the website, including the shopping cart or checkout, may not work as intended. For more about how we handle personal information, see our Privacy Policy.