Refund policy

30-Day Returns
You may request a return within 30 calendar days after the delivery date shown by the carrier. To be eligible, an item must be unused, clean, and in resalable condition, with its original packaging and all included parts. Please do not return an item without first receiving return instructions from us.
This policy allows customers to inspect a product as they would in a store. Items that have been used, assembled in a way that causes damage, washed, altered, exposed to food residue, or returned without the original parts may not be eligible for a refund.
Return Shipping Is Covered
For approved eligible returns, TIDORO covers the cost of standard return shipping. We will provide a prepaid return label or another return method at no charge. Do not purchase your own return label unless we have agreed to it in writing; unapproved shipping costs may not be reimbursed.
Items That Cannot Be Returned
Unless an item is damaged, defective, or sent in error, the following are final sale and cannot be returned:
Gift cards;
Personalized or made-to-order items;
Clearance or final-sale items clearly marked as final sale at checkout; and
Items returned incomplete, used, unsanitary, or damaged through customer handling.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, email support@tidorohome.com with your order number and photos of the product, packaging, and shipping label. We will review the issue and may offer a replacement, replacement part, return label, or refund, depending on the circumstances and available inventory.
How to Start a Return
Email support@tidorohome.com within 30 calendar days of delivery. Include your order number, the item(s) you wish to return, and the reason for the return.
Wait for our return instructions and prepaid label. Requests are reviewed to confirm eligibility.
Pack the item securely with all original components and send it using the provided method.
Once the return reaches us, we will inspect it and notify you of the outcome.
Refund Timing
After we receive and inspect an approved return, we will issue the refund to the original payment method within 7 business days. Original standard shipping is free, so there is no original shipping charge to deduct. Your bank, card issuer, or payment provider may take additional time to post the credit to your account.
If a return is not eligible, we will explain why. If you would like the item sent back to you, you may be responsible for the cost of return delivery to you.
Cancellations Before Shipment
If you need to cancel an order, email us immediately at support@tidorohome.com. We can cancel an order only before it has been packed or transferred to a carrier. A cancellation request is not final until we confirm it by email. Orders that have already shipped must follow this Return and Refund Policy.
Order Cancellation and Changes Policy
We begin processing orders quickly to meet our 1-3 business-day processing estimate. If you need to cancel an order or change a shipping address, item, or quantity, email support@tidorohome.com as soon as possible and include your order number.
We will make reasonable efforts to help, but cannot guarantee changes once an order has entered packing, label creation, or carrier pickup. If a cancellation is approved before shipment, we will refund the cancelled amount to the original payment method. If an address change cannot be completed before shipment, the order may need to be returned under our Return and Refund Policy.
If we cannot fulfill an order within the promised time, we will notify you and give you a meaningful choice to accept a revised shipment date or cancel for a full refund of the unshipped merchandise. We will not substitute a different product without your approval.